du

Telecom operator, Apple authorised · du.ae

2.5 / 5

Buy with care

Consumer brand of a Dubai-based telecom operator. Alongside mobile and home plans, it sells phones and other devices in its online shop. du is a telecom operator that also sells devices.

Store rating

Based on du's warranty and returns pages (read 20 Oct 2026). Prices don't affect it. How we score stores

Warranty length
Pass

One-year warranty from the manufacturer, at an authorised service centre.
Warranty cover
Not stated

No exclusions published: "standard manufacturer warranties apply".
Returns window
Partly

Sealed phones within 7 days (product-page FAQ); the older eShop terms end change-of-mind cancellation once the phone is activated.
Refund terms
Fails

Opened phones aren't refunded, and the eShop terms end change-of-mind refunds at activation. Sealed returns are refunded to the card in about seven working days.
Battery
Pass

New devices, new battery.

Warranty policy Return policy